The future of business commerce will be in conversations. As the conversational style is more natural to people, industry experts are looking at this as a whole new opportunity for brands to form better relationships with their consumers. Messenger bots are an opportunity for brands to re-invent customer service, accelerate both ecommerce and mcommerce and interact on a personal level, at a mass scale. As large platforms such as Facebook, Google and Microsoft open up their platforms to developers, some of the biggest spenders are experimenting with the likes of chatbots and other forms of artificial intelligence (AI).

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